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Returns & Exchanges

You'll love your VIKTORIA bag or your money back!

We stand behind our products. If for any reason you are not completely satisfied with your VIKTORIA product, we offer a full refund less shipping.

We take all the risk out of ordering by offering an unmatched satisfaction guarantee.

We'll always do our best to take care of you. Please see the information below for more details on refunds.

VIKTORIA will accept returns on all products within 14 days of you receiving your item. Should you be unsatisfied with your VIKTORIA bag, please email info@viktoriavegan.com to initiate your return and receive direction on the next steps. Returned products should be in the same condition as received and in its original packaging. If an item is bought on sale, and returned, we will only be able to offer store credit. A refund of your product will appear within 15-20 business days, after our location has processed your shipment. Please note that at this time, the customer is responsible for the cost of shipping back to our California location.

Please keep in mind that once a package leaves our location, it is no longer in our control. If you experience any problems during shipment, please contact the shipper immediately.