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FAQ

How do I track my order? 

An email will be sent confirming your order has left out warehouse, your tracking information will also be included in this email.

I have not received my order, where is it? 

Please check the following before contacting our customer service team: check to make sure you have received an email confirming your order has been shipped and check the tracking information that is included in your shipping confirmation email using the relevant link.

I emailed customer service, how long will it take them to respond? 

It can take our customer service representatives up to 24 hours to respond to inquiries.

What Payment methods does VIKTORIA VEGAN accept? 

Our checkout is managed by Stripe and Paypal. We accept all major credit and debit cards.

What do I do when there is an item missing from my order? 

A packing slip is included in every parcel sent from our warehouse, please check the order form to ensure there are no items missing from the list. If an item you have ordered is missing from the packing list, this will likely have been removed due to it being out of stock. You will be notified by email should an item you've purchased is out of stock. If you haven't received an email notification about any changes to your order, but you're still missing an item, please contact us immediately with the following information:

      1. Order Number
      2. Missing Item(s)
  • Our support team will investigate the matter and will resolve the issue for you as quickly as possible.

** All missing item claims must be made within 7 days from the delivery date of your order. **